Work Stoppage Events (Meetings)

As the calendar reminder comes up with the dreaded 15 minute warning for another work stoppage event, it occurred to me how import it is to prepare for meetings to make them as productive as possible.  I like to use Evernote to document all meetings and projects.  Each morning I take a look at the scheduled meetings and start a new note for each of them by creating three sections:

  1. Items to Discuss
  2. Notes
  3. To Do

Based on the meeting, I go through my master to do list and create bullets under ‘Items to Discuss’ to update the status of each item.  I also comb through my inbox and add any issues that might be relevant to the meeting.  It is important to spend time updating this section of meeting preparation, this can ultimately serve as a personal agenda so you can get all you points across to the rest of the attendees.

During the meeting I use the ‘Notes’ section to record items that pertain to my responsibilities and if actionable, they are recorded under the ‘To Do’ section.  Once I have time to review my notes from the meeting, I’ll create new tasks in my master to do list from the ‘To Do’ section and give each item a priority based on the other tasks.  I like to follow Brian Tracy’s (b|t) approach to prioritizing tasks based on his book Eat That Frog.

Frogs taste like chicken!

This is a great book that talks to procrastination and how to prioritize your biggest tasks (frogs) first instead of the smaller and easier tasks.  By using his system, I’m able to knock out my big frogs and feel the weight being lifted off my shoulders.   Before using his system, I would go through the day completing lots of smaller tasks, feeling great, but always knowing that the ‘big frog’ was always going to be sitting on my desk staring at me.

On a weekly basis I sit down with my manager for a one on one status meeting to talk through my priorities.  I would suggest this for everyone to make sure your priorities line up with what is expected of you.  Before each status meeting I’ll prepare the same way as any other meeting by creating a meeting template with in Evernote.  For my one on one meetings, I like to review completed tasks for the week and set priorities for the upcoming week.  Going over completed tasks is a great way to start the meeting off.  It will give your manager an update of items you’ve accomplished for the week and set the tone for the upcoming week.  Starting off on a good note leads to much more productive meeting in my opinion.

While I’m not in meetings and keeping my instances of SQL Server running their best, I like to use Thomas A. Limoncelli’s (b|t) recommendations in his book Time Management for System Administrators.  This is a great book for those just getting started or the seasoned veterans looking for ways to maximize their day.  One of his points in the book is to how to handle interruptions.  Interruptions can be handled in three ways:

  1. Delegate It
  2. Record It
  3. Do it

Everyone dreads that simple question, “You got a minute?”, that rarely lasts under a minute.  You get two or more of these questions a day, and you can throw a wrench into any plans you had for completing your priority tasks.  When someone asks you for help, they just want to be acknowledged.  This is where Tom’s process helps, first you acknowledge the question, then determine where it lies with your other priorities.

Monkeys don’t make good co-workers

If you have the opportunity to delegate it, this is always your best option, get the monkey off your back! If it needs your attention and can wait, record it as a tasks, give the person asking the question an estimate to complete and go back to doing your higher priority items.  The last option, and the most damaging, is doing the task at that instance.  This is the best outcome for the person asking the question because they receive instant gratification, but requires you to break your concentration on your current task and shift your focus to something new.  Don’t forget to record this as a completed item in your master to do list.  These ‘little’ interruptions can push other tasks out, so make sure your manager is updated on interruptions during your one on one.

I hope these tips and two book recommendations help you prioritize your day and take control of interruptions!

Doug Purnell
sqlnikon@gmail.com
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Working smarter, not harder, as a DBA

The butterflies were flying!  This was my first presentation for Triad SQL PASS user group, and any group for that matter.  I started attended our local SQL PASS chapter back in the fall of 2011 while I was between jobs.  Kevin Goode was the one who got me thinking about doing a presentation, and after I had a few months under my current position as DBA, I came up with a topic: how to work smarter as a DBA.  I found that starting a new DBA position requires working on understanding your environment quickly without disrupting the day-to-day business.  This presentation gives you insight into tools that keep our servers running smooth and the training that keeps me up to date of the latest trends.

Here is the link to the PowerPoint slides.

Here is the link to the DBA Standards Document.

Here is the link to the server specific install settings and configuration.

Here is the link to the backup script I use each night.

Here is the link to the server side security audit script.

Here is the link to the database side security audit script.

Here are the links to the setup scripts that are used after the install of SQL Server 2008 R2.  Just edit the files based on your environment:

Doug Purnell
sqlnikon@gmail.com

Database Mail Configuration Error 264

As most of you know, the Database Mail feature in SQL Server 2008 is the life blood of any notification system for your instances.  If Database Mail fails to send notifications, you may not be warned if a job fails, or worst, a backup job.  We had a server last week that was exhibiting a weird behavior within Database Mail.  I was receiving mail from all parts of the Database Mail environment except for Agent Job Notifications.  I was able to send test emails from Database Mail, able to receive maintenance plan summary reports and even receive emails from within maintenance plans using the notification task.  Why was Agent Job Notifications the only area that was mis-behaving?  As I started diagnosing the issue I checked the main areas that usually stumped me in the past:

  • Verified database mail profile was enabled under SQL Server agent (Alert System Page)
  • Verified profile security was public and default
  • Restarted SQL Server Agent

The above three items usually resolved any issue I have with Database Mail.  Did some more testing with my Agent Job and sure enough, still not working.  Then I started digging into the logs, under SQL Server 2008 you can see logs from SQL Server, SQL Server Agent, Database Mail, and Windows all under the same screen.  I dove into the Database Mail Log and there was an error for “[264] An attempt was made to send an email when no email session has been established”.  Never seen this before.  I started searching Google and found similar issues but none seemed to fit my situation or solve my problem.  Because we have a simple setup for Database Mail, one account and one profile, I decided to rebuilt the configuration.

I deleted the profile and account, and then went back in and went through a complete rebuilt of the configuration.  I used the same account and same profile settings as before. After I had the Database Mail configuration complete, I needed to make sure the profile was enabled under SQL Server Agent.  Right click on SQL Server Agent and click Properties.  Under the Alert System page, make sure Enable Database Mail is enabled and that your mail system is selected along with the correct profile name.  With that done, I need to restart the SQL Server Agent.  Upon restart the 264 error did not appear and I was able to receive emails from my Agent Job Notifications.  Don’t know what caused the issue in the first place, but the rebuild seemed to clear things up.

Doug Purnell
sqlnikon@gmail.com

#meme15 for Twitter

Jason Strate (blog|Twitter) has started a new meme project about social networking for SQL Server professionals.  This month’s theme is all about Twitter.  We have been asked to answer the following two questions:

  1. Why should the average Jane or Joe professional consider using Twitter?
  2. What benefit have you seen in your career because of Twitter?

I consider myself an average Joe SQL Server professional.  I’m a DBA for a private University and enjoy solving business problems with data.  Up until June of 2010, I did not have a Twitter account and was not involved in the #SQLFamily.  When I was getting back into the DBA field after going to the dark side (management) for a few years, I found Twitter as the catalysts for learning.  I was able to follow a few big hitters in the #SQLFamily and with in the first day, started reading tweets for webcasts and blog posts.

This is the key for me using Twitter, there is so much good information posted everyday to keep you informed about SQL Server topics.  The beauty of Twitter is most of the #SQLFamily don’t post the same as your friends do on Facebook.  Twitter has become a medium for disseminating information.  Now, there are plenty of tweets from celebrities and even your friends that are just plain noise, this is where the #SQLFamily stands out.  Most of the people I follow tweet about topics related to SQL Server.  I enjoy reading new blogs and being notified of webcasts where I can learn new things.

As I stated earlier, I found Twitter as my means of getting back into the DBA world.  I started with Brent Ozar’s Twitter Book and created an account.  From there it was as easy as following Brent Ozar (blog|Twitter), Glenn Berry (blog|Twitter), Thomas Larock (blog|Twitter) and Aaron Bertrand (blog|Twitter).  From just those four people, I was introduced to so many more and started following them.  Each time I started following someone new, I was introduced to few other people and the Twitter snowball kept growing.  As of Jan 2012, I’m following ~150 people and it’s hard to keep up during the day and usually spend nights catching up on all the tweets for the day.

The benefits of Twitter helped me land a great DBA job in higher education.  I had plenty of experience under SQL Server 2000 & 2005 but only limited direct interaction with SQL Server 2008 & 2008 R2.  This is where the webcasts and blogs that I was notified about on Twitter helped me fill the gaps and use that knowledge to practice in my home lab.  Without Twitter, I would have not had the #SQLFamily behind me and would have struggled getting back in the game.

Doug Purnell
sqlnikon@gmail.com

2012 To Do’s for #SQLFamily

As I sat down and wrote out my goals for 2012 for my job, they didn’t take into account my blogging, user groups and #SQLFamily.  This is why this is a perfect #mememonday project.  You can read more about #mememonday here from Thomas Larock (Blog, Twitter).

I’m fairly new to the #SQLFamily.  I didn’t start getting involved till June 2011 and up to now, didn’t participate in monthly blogging like #mememonday or #tsql2sday.  For the past 8 months have just been digesting information like I was eating at Golden Corral.  Twitter, webcasts and RSS feeds can take hours a day to stay updated.  I still find it hard to get through all the Twitter feeds a day and finally had to limit the number of RSS subscriptions under Google Reader so those didn’t get behind as well.  As I write this, I can see TweetDeck notifications going off every few minutes.

So here are my personal goals list for #SQLFamily in 2012:

  1. Continue to attend Triad PASS and Triad BI PASS.  The part that I’m going to work on this month is to blogging about my experiences.  I’ve seen a few other posts related to this item and thought it was a great idea.  This will help others that have not started, to attend their local PASS chapters to see the topics discussed how much fun they are.
  2. Start attending the virtual PASS chapters.  There are some great virtual chapters held every week that discuss topics that you may not otherwise receive at your local events.  Here to, I aim to blog about each one to keep my writing skills fresh.
  3. Present at Triad PASS in June 2012.  Our local Triad PASS chapter leader, Kevin Goode, asked me to present and I decided to jump in.  This will be my first time ever presenting anything outside of lunch and learns through work.  I have not picked a topic yet, but because I started a new job in November 2011, I’m thinking about walking though my management processes for my new SQL Server instances.
  4. Stay involved in #mememonday events.  This was started by Thomas Larock  (Blog, Twitter) and I’m looking forward to these monthly blogs. This is a great way to blog about something that you otherwise may not write about.  I feel too many times and get in my comfort zone of daily DBA tasks and don’t stretch my boundaries to learn new things with in SQL Server.
  5. Start blogging for #tsql2sday.  This was started by Adam Machanic (blogTwitter) and just like with #mememonday, will give me the opportunity to participate in blogs about items I’m unfamiliar with.  This will require researching a topic and writing about it.  I’m looking forward to this one.
  6. Midnight DBA.  Sean (blog, Twitter) and Jen (blogTwitter) make this live broadcast a blast.  I’m guilty of falling asleep before the show starts but my goal this year is to catch at least 2 shows a month live.  The pre and post shows are just as fun as the main show.  They cover technical topics with a fun twist and their sense of humor keeps me laughing through the entire show.  This will be another event that I plan to blog about.
  7. Brent Ozar PLF’s Tech Triage Tuesday.  This is a great half hour weekly webcast that covers all aspects of SQL Server.  Brent Ozar (blog, Twitter) and his team, cover topics from performance tuning to SANs, each week is a must see.  As you can guess, I’m going to blog about these as well.

My goals this year for #SQLFamily are all around bringing awareness to the training opportunities that are available to everyone.  Whether you are able to attend these events live or watch them from the comfort of your home, my goal is to spark interest in all the events.  This is how I was introduced to #SQLFamily back in June 2011 and I hope I can do the same for other SQL Server DBAs and developers out there.

Have a great year #SQLFamily,

Doug Purnell
sqlnikon@gmail.com

2011 was the year of #SQLFamily

As the name suggests, SQL Family feels like family.  There is no other professional organization in the world that supports a product line as well as #SQLFamily.  My introduction to #SQLFamily was in the summer of 2011 when I decided to get back into SQL Server full-time after going to the dark side, management, for the two previous years.  I had a strong background in SQL Server 2000 & 2005 but not the full-time experience under 2008 & 2008 R2.

As I started searching for training opportunities for SQL Server, I came across Pragmatic Works.  Every Tuesday and Thursday throughout the year, they have a one hour web cast on all areas of SQL Server.  This allowed me to catch up on what was new under 2008 and brush up on the daily DBA tasks that I was accustomed to.  Each of the presenters had a personal blog and twitter address that had even more content over the session that was offered.  This got me interested in blogging for myself and starting to use twitter.  As I started searching for ways to get started in blogging and using twitter, I came across Brent Ozar (blog, twitter).  He built a great guide to help understand what twitter was all about.  I wasn’t interested in following celebrities or sports figures, I just wanted to use it for SQL Server.  It just so happened that Brent was a DBA and a photographer.  This one-two punch was just the right mix to start me on my way into WordPress and Twitter.

As I started following Brent, I started reading posts from him and other SQL Server professionals about the passion the SQL Server community had for helping others.  This was perfect for me as I started on my way to becoming a full-time DBA.  Each new blog entry or twitter post gave me a new understand of SQL Server and how strong the community was.  This also introduced me to PASS and the local user groups that were offered in my area.  As I started attending the local events, that same passion within the on-line community was equally as strong at the local level.  This allowed me to network with other SQL Server DBAs and get their input on ways to get back into the field full-time.

The local PASS events lead me to SQL Saturday.  I was able to attend the Atlanta #89 event in the fall of 2011.  This was very eye-opening for me.  There were over 400 people gathered for a full day of free training on a Saturday.  I was finally able to meet a few folks that I had only meet via twitter.  The highlight for me was hearing Bob Ward from Microsoft talk about wait types.  His session was level 500 and then some.  It was cool to see the inter-workings of SQL Server from one of the people who has access to the source code.

By the fall of 2011, I was already talking to a few companies about DBA positions and felt confident about finding the perfect DBA job.  As I accepted my current DBA role, I thought back to the family that got me there.  With out #SQLFamily, this would have not been possible.  This has given me the drive to give back to the community so others out there can find their perfect DBA role like I did.  My first step is our local PASS chapter and presenting during the summer of 2012.  I’m also working on blogging more regularly throughout the month, so others can learn from my view of being a SQL Server DBA.

I love being a part of the #SQLFamily.  Looking forward to a great year in 2012!

Doug Purnell
sqlnikon@gmail.com

iPhone 4 IOS 5 Upgrade Error 3004 & 3014

I was excited to see the iOS 5 update was available yesterday (10/12/11) so I did what any normal person would do and quickly connected my iPhone 4 via iTunes and clicked the Check for Update button.  The download was about 740MB and didn’t take too long to pull down from Apple’s site.  The install appeared to be going well until it started the restore process and bombed out with an error code 3004/3014.  Did some research via Google and didn’t find an exact fix but found plenty of other people experiencing the same problem.  I was able to get past the verification stage with Apple, but the restore was failing every time I tried update the phone.  I was stuck in an infinite loop.  The phone would have the factory default “Connect to iTunes” message, but every time it went to restore the iOS 5 image it failed.  I finally ran across a few articles taking about pulling the iOS 5 image down directory from Apple and applying that image instead of the one that was pulled down from iTunes.  You can find the iOS 5 image links to all the Apple devices compatible with iOS 5 here.

Once I had the iPhone3,1_5.0_9A334_Restore.ipsw file (specific to my at&t iPhone 4) I connected the phone back to the USB cable and this time, held down the Option key and clicked Restore within iTunes under my device.  This brought up a finder window that enabled me to select my own iOS 5 image to use.  This restored the phone to the original factory defaults (with iOS 5) and got my phone back up and running.  Once iTunes discovered the same phone had been previously backed up on the same machine, it let me select the backup image to apply.  This process took a while.  All the settings, apps, music, and videos had to be copied back to the iPhone.  Once that completed (~1.5 hours) I was back in shape!

I miss Steve…

Doug Purnell
sqlnikon@gmail.com